City: Gothenburg

Job Category: Customer Care Specialist

Extent: Full time, 100%

Start date: 04 mar 2024 - 30 sep 2024

Type of work: Customer care

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For our client Volvo Cars we are looking for a Customer Care Specialist.

Looking for more than a job? 
A job with purpose is more than a job. Creating the kind of positive change that they’re planning will need the skills of the world’s most capable people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. 

Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world-class customer care by engaging them with products, services, and offers. Care is spearheading the company’s fast transformation, building high-quality, long-lasting relationships directly with the consumers. As Volvo Cars accelerates their online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for their cars. 

What you’ll do
To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing the service offering. This will allow the company to use new technology to meet consumers’ expectations, delivering personal, effortless, and respectful experiences. To succeed, Volvo Cars needs the right talent, and that is where you come in!  They are now recruiting for several Customer Care Specialist vacancies as they are transitioning from a wholesale model to direct sales and consumer support. The roles will be based at the headquarter in Gothenburg.

As Customer Care Specialist, you are responsible for consistently delivering an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador, your consumer-facing role is crucial in supporting the mission to improve the society they live in and bring the brand promise to life.

You will communicate with consumers based on their needs primarily via phone, but also via chat and email, to understand their inquiry and communicate a viable solution with a high service level. 

To be able to provide timely support to consumers Volvo Cars is are open every day, all year round and work in shifts spanning between mornings, evenings, and weekends. They are a company who values the personal collaboration, communication, and creative environment that arise from being physically present at the office together with the colleagues. That is why the primary place of work is the office.

What you’ll bring
As Volvo cars is in a phase of transformation, they are looking for someone with a flexible approach and a doer-attitude, who enjoys working in a high-pace, efficient manner in a constantly changing environment. The business can sometimes be unpredictable where they quickly need to adapt to different situations. Therefore, problem-solving skills is in focus for this role as you will need to identify, understand, and analyze consumers’ inquiries and offer guidance and sustainable solutions. Being solution-oriented will be of great help in handling various inquiries and issues, and you actively seek out opportunities for learning and growth as part of your journey at Volvo Cars!

Volvo Cars puts great emphasis on their employees’ development. Therefore, coaching, tests, and a solid knowledge about the company’s products or services will be included as a base in this role. As specialist, you need to be well-educated on the company policy, processes, and systems to provide correct and relevant information to the consumers. Being an expert in your area will enable you to offer qualified support and answer consumers’ questions in a trustworthy way. 

As specialist, you need to have great collaboration skills. You work effectively within a team and possess the ability to cooperate with other teams, colleagues, and departments within the company to find the best solutions for consumers – and through that contribute to an improved customer experience.

Finally, Volvo Cars is looking for you who: 

• Builds trust by being empathetic toward the customer’s issues and attentive to their needs.

• Have experience of dealing with customer complaints and critique in a professional manner while keeping a positive mindset.

• Have great communication skills, both orally and written.

• Are fluent in Swedish and English and can communicate without hindrance, orally and written.

• Values and respects punctuality to be ready for your shifts at the office in Torslanda

Volvo Cars – Driving change together
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, they are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations so you can reach your full potential.